We are here to assist you and we welcome your inquiry. For personal assistance, please call us directly at 888-808-IPMA (4762) or e-mail us at help@iparentingmediaawards.com.

What if I have forgotten or misplaced my User Account information?
I know I have the correct User Name and Password, but I am not able to log in. What do I do?
What if the person who set up the User Account is no longer within our employ and I cannot access that User Account?
I set up a User Account and started to enter my product, but the system stopped unexpectedly and I did not get confirmation that I completed the entry successfully. What do I do?

What if I have forgotten or misplaced my User Account information?

On the left side of our homepage at www.iparentingmediaawards.com you will see the statement, “Forgot your Password?” Click on that link and enter your e-mail address. Within minutes, you will receive an e-mail that will provide you with your user name and allow you to reset your password.

If you have changed your e-mail address, you will need to contact iParenting Media for assistance at 888-808-IPMA (4762) or via e-mail at info@iparentingmediaawards.com.

I know I have the correct user name and password, but I am not able to log in. What do I do?

When logging in, please make sure you have selected the appropriate type of user you are from the choices listed below:

• Manufacturer/Producer
• Individual Reviewer
• Child Care Reviewer
• Expert Reviewer
• Retailer

If you still experience difficulty, please call us directly at 888-808-IPMA (4762) or e-mail us at help@iparentingmediaawards.com.

What if the person who set up the user account is no longer within our employ and I cannot access that user account?

If the e-mail address of the former employee is still operating and you can access that person’s incoming mail, simply click on the “Forgot your Password?” link located at the left side of our homepage at www.iparentingmediawards.com.

Within minutes, you will receive an e-mail that will provide you with the user name for the user account previously set up by your former employee. You will also be provided with the instructions on how to reset the password. Once you have reset the password, you will be entered into the user account. Please take a moment to click on the “Edit Profile” button on the left side of your home page and update the contact information. For additional technical assistance, please contact iParenting Media at 888-808-IPMA (4762) or via e-mail at info@iparentingmediaawards.com.

I set up a User Account and started to enter my product, but the system stopped unexpectedly and I did not get confirmation that I completed the entry successfully. What do I do?

If you did not receive a confirmation via e-mail that your product was entered properly within 10 minutes of the completion of your attempted submission, it was not entered properly.

This program and this submission system is designed to serve you, as the submitter, so simply log out completely from the user account area. Visit our homepage again at www.iparentingmediaawards.com.

Enter your user name and password.

Once you have done this, you should be able to view a statement that reads, “Your Company Homepage.”

If you have found this, scroll down on the right half of the page to view a table that will display your company activity and recent submissions and the status of the title(s). If the table is empty, your attempted submission was not properly entered and you will have to re-enter your material. It should not take you more than five minutes, as you have already become familiarized with the series of questions and because you have already set up your user account.

If your title is listed in the submission table as: “Pre-submission Status,” you have entered properly. Now, you need to simply indicate to our system your method of payment for the submission fee.

Once you have completed this process, your product will be properly entered and you will receive immediate confirmation via e-mail that you have completed the process correctly.

If you are still experiencing difficulties, please contact us at 888-808-IPMA (4762) or via e-mail at info@iparentingmediaawards.com.